Refund policy

                                                                                 
While our freshly baked goods have a limited shelf life, we take responsibility for each product. Here is our commitment to a fair solution:
 
1. Freshness Protection Protocol
Perishable: Baked goods will maintain optimal quality for 14 days (including storage guidelines)
No Return Policy: Food safety regulations prohibit returns
 
2. Problem Solving Framework
Scenario Action Required Response Timeline
Damaged packaging Email photos within 24 hours Confirmation within 2 hours
Wrong item Provide order number + product photos Replacement within 48 hours
Quality Defect Details Batch number (bottom of packaging) 24 hours baker review
Process: Contact [email protected] and provide evidence Quality team to verify through batch tracking Resolution within 5 working days
 
Solution 3. Special Circumstances
A. Gift Cards: Non-refundable, but transferable
Valid for 36 months from date of purchase
 
5. Our Quality Guarantee
Pre-shipment inspection: Moisture content verification Royal Mail freshness seal
Baking standards: Daily kitchen audits