Shipping policy

LABDOG Shipping and Delivery Protocols

Fast and Sustainable Delivery

We optimize each shipment for freshness and environmental responsibility.

1. Product Specific Handling

A. LABDOG Biscuits

Handling: Dispatched (Monday to Friday)

Dispatch Time: Within 3 days (Monday to Friday)

Delivery Time: 20-30 days

Carrier: Royal Mail

Coverage: UK mainland only

Special Care:

Compostable moisture proof packaging

Temperature stable during transport

B. LABDOG Beer

Regulatory Compliance: Stored in a licensed cold chain facility

Dispatching Schedule:

Tuesday and Friday dispatch only

Deadline: 10am GMT

Carrier: Royal Mail delivery

2. Eco-conscious Logistics

Carbon Offsetting: 120% of emissions neutralised through verified projects

Packaging:

100% recycled cardboard

Mushroom foam insulation (home compostable)

Zero Waste Commitment: Reuse returned packaging for future orders

3. Real-time Tracking and Support

Order Visibility:

SMS/email updates at 5 key stages

Real-time GPS Tracking (Beer orders only)

Delivery Guarantee:

On-time delivery rate 98.7%

Re-delivery attempts: up to 3

4. Service Exceptions

Scenario Resolution Timeline

Damaged goods Immediate replacement + 20% credit 48-hour re-shipment

Package lost Full refund + free gift 5-day investigation

Weather delays Thermal protection activated 24-hour updates

5. Restricted Items

Prohibited Destinations:

Scottish Highlands (Beer)

Channel Islands

BFPO Address

Special Requests:

Alcohol Signature (21+ Verified)

No beer delivery on weekends

✅Dual Product Handling: Clearly distinguish between beer/biscuits

✅Sustainability Indicator: 120% Carbon Offset Details

✅Technical Specs: Mushroom Foam Packaging Technology

✅Service Guarantee: 98.7% Delivery Rate Statistics

✅Geographic Specific Rules: Scottish Highlands Restrictions